1. Introduction
Servlyze ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and payment information when you create an account.
- Location Data: Real-time GPS location to match you with nearby drivers and provide navigation.
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: Trip history, app interactions, preferences, and service usage patterns.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our ride-hailing services.
- Process transactions and send related notifications.
- Match riders with available drivers based on proximity.
- Ensure safety through identity verification and trip monitoring.
- Send promotional communications (with your consent).
- Comply with legal obligations and resolve disputes.
4. Data Sharing
We may share your information with:
- Drivers/Riders: Limited information necessary to complete a trip (name, pickup/dropoff location, rating).
- Service Providers: Third-party companies that help us operate (payment processors, cloud hosting, analytics).
- Legal Authorities: When required by law, court order, or to protect rights and safety.
5. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data. However, no method of electronic transmission is 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time. To exercise these rights, contact us at privacy@servlyze.com.
7. Data Retention
We retain your data for as long as your account is active and as required by applicable law. Trip data is retained for a minimum of 3 years for legal and safety purposes.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@servlyze.com.